Deputy Postmaster General Speaks at First Print Advocacy Breakfast

The featured speaker at the Print Advocacy Breakfast held during the NPTA Convention was John Nolan, Deputy Postmaster General who discussed the importance of print and paper advocacy as it applies to the U.S. Postal Service. The event took place on Sunday, November 14th during the NPTA Convention in New Orleans. A transcript of his presentation is available here.

John M. Nolan was named the 17th Deputy Postmaster General of the U.S. Postal Service in February 2000. The second-highest ranking postal executive, Nolan reports directly to the Postmaster General and to the Postal Service Board of Governors, serving as one of the 11 members of the Board. As a member of the Board, Nolan participates on all matters except for voting on rate or classification adjustments, adjustments to the budget of the Postal Rate Commission, or the election of the Chairman of the Board.

Nolan, a 22-year postal veteran, has served in various positions from 1970 to 1989. He began with a three-year management internship at postal headquarters in Washington, DC. In 1973, he was named director, Support Operations, at the New York International Bulk Mail Center in Jersey City, NJ. He continued to serve in various positions of greater responsibility and, in 1981, was promoted to regional director of Customer Services for the Northeast Region. He shaped the direction of delivery and retail operations, and sales strategies in that Region.

In four years, the Region was recognized as the top sales performer in the country, resulting in Nolan’s receipt of a Postal Service Special Achievement Award for Sustained Performance. In 1985, Nolan was named General Manager and Postmaster for the New York Division, overseeing annual revenues of $1 billion, operating expenses of $900 million, 25,000 employees and an annual volume of 4.5 billion pieces of mail. As New York City Postmaster and General Manager of the New York Division, Nolan managed the world’s largest post office.

Nolan received an award for management excellence in 1986, the 1986-87 Postmaster General’s Award for Executive Achievement, and the Postal Service’s Partnership for Progress Award in Customer Service in 1988.