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Improve paper merchant-mill relationships

Strengthen Relationships with Key Business Partners

As the association focused on the health of the paper distribution channel, NPTA is committed to improving relationships between paper mills and merchants.

The first steps in enhancing these relationships and ensuring partners remain competitive in the market are embracing best practices that benefit the entire value chain, and avoiding practices that detract from it. To help its members identify these practices, NPTA has developed NPTA's Best & Worst Practices for Industry-leading Merchants and Manufacturers.

The NPTA Best & Worst Practices tool offers insight – directly from paper manufacturers and merchants – about how to demonstrate shared mutual trust, open communication and continuous effort. Members, download your copy today and share it with your business partners when the opportunity arises.

Or, if you would like to request a printed copy, please contact

About the Best & Worst Practices tool

Industry leaders gathered to discuss and generate a long list of all the best and worst practices engaged in by manufacturers and merchants. The NPTA membership was surveyed to narrow down and rank the list into the top 10 best and top 10 worst practices by merchants and manufacturers. The survey results were compiled into four lists to help facilitate better relationships. These lists were incorporated into NPTA's Best & Worst Practices tool.

Travis Mlaker"Collectively, we have to realize that profits in the future will come from collaboration, not competition."
Travis Mlakar, President, The Millcraft Paper Company

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